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Refund Policy

Thank you for shopping with [Your Company Name]! We are committed to providing high-quality organic and natural textiles, essential oils, beauty products, baby products, and ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, please review our Refund Policy below.

 

1. Returns and Exchanges

We offer returns and exchanges for most items within 14 days of receipt, provided the following conditions are met:

  • Items must be unused, in their original packaging, and in resellable condition.

  • Proof of purchase (receipt or order confirmation) must be provided.

 

Non-Returnable Items

For health and safety reasons, certain items are non-returnable:

  • Essential oils (unless faulty)

  • Personal care products

  • Baby products (unless unopened and in original packaging)

 

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us to request a return authorization. Please provide your order number and reason for the return.

  2. Once your return request is approved, you will receive instructions on how to return the item.

  3. Pack the item securely in its original packaging, including all accessories and documentation.

  4. Ship the item back to us using a traceable shipping method. You will be responsible for the return shipping costs unless the return is due to our error (e.g., wrong or damaged item).

 

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be automatically applied to your original payment method.

 

Note:

  • Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

  • Original shipping costs are non-refundable unless the return is due to our error.

 

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 14 days of receiving the product. We will work with you to resolve the issue promptly, which may include sending a replacement or issuing a refund.

 

5. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.

 

6. Donations

Please note that all donations made to Living Without Chemicals are considered final and non-refundable. If you have questions or concerns regarding your donation, please contact us.

 

7. Changes to Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and the "last updated" date will be revised accordingly. Your continued use of our website after any changes indicates your acceptance of the updated policy.

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